Privacy Policy
# **Privacy Policy**
Thank you for being a part of **MKITHUB IT Solution**. Your privacy is important to us.
Please read the following statement to learn about our information gathering and dissemination practices.
## **SCOPE:**
MKITHUB IT Solution (hereinafter referred to as **“the Company,” “we,” “our,” “us”**) offers a suite of messaging software-as-a-service solutions through a single platform to enable customers to manage communications with their users under the name and style of **“MKITHUB IT Solution”** (hereinafter referred to as **“Solution”**). The Solution is committed to protecting and respecting your privacy.
This **Privacy Policy**, together with the terms and conditions available at **[MKITHUB IT Solution’s Privacy Policy URL]**, and all other policies listed as part of the Solution, outlines the privacy practices regarding the collection, use, and safeguard of your information through the Solution and the services offered.
By using, registering, or signing up for the Solution, you accept the terms of this Privacy Policy. If you do not accept any of these terms, your usage of the Solution will be restricted. Your clicking of the **“Agree”** button and submission of personal information—or, if you are a minor, the submission of your personal information by your parents (or legal guardian) or by you with their permission—will be deemed as your acceptance of this Privacy Policy.
This Privacy Policy is an electronic record under the **Information Technology Act, 2000** (as amended) and the **Information Technology (Intermediaries Guidelines) Rules, 2011**.
## **CHANGES TO THE PRIVACY POLICY:**
We will treat your information in accordance with applicable laws. This Privacy Policy may be modified based on business, legal, or regulatory requirements. We will make efforts to communicate significant changes to you. You are encouraged to periodically review this page for updates. Your continued use of the Solution after modifications constitutes acceptance of the revised Privacy Policy.
## **PERSONAL INFORMATION WE COLLECT:**
**“Personal information”** refers to data that can identify you, including:
- Name
- Age
- Gender
- Contact details
- Business information
- Products/services you are interested in
**Sensitive personal information** (as defined by applicable laws) may also be collected where necessary.
### **How We Use Your Personal Information:**
We collect and use your personal information to:
- Validate and process your request for the Solution.
- Assist in fulfilling orders/transactions.
- Improve the quality of the Solution.
- Provide recommendations based on your usage.
- Send marketing communications (with opt-out options).
- Resolve disputes and prevent fraud.
- Comply with legal obligations.
### **Sharing of Personal Information:**
We may share your information with:
- **Affiliates** for service provision and marketing.
- **Third parties** for legal compliance, fraud prevention, or public safety.
- **Service providers** assisting in Solution operations.
To opt out of sharing, email: **[Your Contact Email]**.
## **NON-PERSONAL INFORMATION WE COLLECT:**
**Non-personal information** includes:
- System/hardware identifiers
- Software/peripheral details
- Anonymized usage data
### **How We Use Non-Personal Information:**
- Improve the Solution and services.
- Provide software updates and support.
- Share with partners for product enhancement (in anonymized form).
## **CLOUD API & DATA RESIDENCE:**
For WhatsApp-based messaging services, data may reside on **Cloud API (a Meta product)** in data centers located in **North America and the European Union**. MKITHUB IT Solution does not offer data localization for WhatsApp infrastructure data.
## **LOCATION SERVICES:**
The Solution may collect location data via **Bluetooth, Wi-Fi, or GPS** (if enabled). This data is anonymized unless required for specific services.
## **COOKIES:**
We use **permanent and temporary cookies** to enhance user experience. IP addresses linked to personal data are treated as personal information.
## **THIRD-PARTY SERVICES:**
The Solution may include links to **third-party websites/apps** (e.g., WhatsApp Business). Their privacy policies govern their data practices, and we are not responsible for their content or data handling.
## **ACCESS, CORRECTION, AND DELETION:**
You may request:
- Access to your data.
- Corrections to inaccuracies.
- Deletion (subject to legal/operational constraints).
Note: Deleting certain data may restrict access to some Solution features.
## **PROCESSING OF INFORMATION:**
We process data for **legitimate business purposes**, including service delivery. Opting out may affect Solution functionality.
## **WAIVER OF LIABILITY:**
We are not liable for:
- Indirect/consequential damages due to data loss.
- Third-party services' actions.
## **QUERIES & COMPLAINTS:**
For privacy-related concerns, contact:
**Data Protection Officer**
Email: **support@mkithub.com**